Last Updated: [Current Date, e.g., May 15, 2024]

Welcome to Glaventa LLC! We’re committed to protecting your privacy and ensuring a secure and transparent shopping experience at https://glaventa.com/. This comprehensive policy outlines how we collect, use, and protect your personal information when you interact with our website. It also details our operational policies regarding shipping, returns, and payment methods to provide you with a clear understanding of your experience with us. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect different types of information to provide and improve our services to you.

a. Personal Information You Provide: This includes information you give us when you make a purchase, create an account, sign up for emails, or contact us. Examples include:

  • Name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment information (e.g., details required by our payment processors; we do not directly store full credit card numbers on our servers).

b. Order Information: Details about the jewelry sets you purchase, your order history, and delivery information.

c. Automatically Collected Information: When you visit our site, we automatically collect certain information about your device and browsing activity. This may include:

  • Your IP address
  • Browser type and version
  • Time zone setting
  • Cookie information (see section 5)
  • Web pages you view, products you search for
  • Referring website/exit pages
  • Operating system and platform

2. How We Use Your Information

We use the information we collect for various essential purposes, including:

  • Fulfilling Orders: To process your purchases, pack and ship your jewelry sets, and provide you with order confirmations and updates.
  • Customer Service: To respond to your inquiries, provide support for your orders, and manage your account effectively.
  • Website Improvement: To understand how our website is used, identify areas for improvement, and personalize your shopping experience.
  • Marketing (with consent): To send you promotional emails about new products, special offers, or other updates, if you have opted in to receive them. You can easily opt out at any time.
  • Security & Fraud Prevention: To protect our website and customers from fraudulent transactions and unauthorized access.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. How We Share Your Information

We respect your privacy and do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with trusted third parties only in the following circumstances:

  • Service Providers: We work with third-party companies who perform services on our behalf, such as payment processing (e.g., Afterpay, Klarna), shipping (e.g., USPS, FedEx), website analytics, and customer support. These providers only have access to the information necessary to perform their functions and are obligated to keep it confidential and secure.
  • Legal Requirements: We may disclose your information if required to do so by law, in response to a subpoena, court order, or other legal request, or to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.

4. Payment Processing & Security

Your payment security is paramount at Glaventa LLC. When you make a purchase on https://glaventa.com/, your payment is processed securely by our trusted third-party payment partners. We do not directly store your full credit card details on our servers.

  • Accepted Payment Methods: We currently accept payments via Afterpay and Klarna, offering you flexible payment options at checkout.

5. Cookies

Like many websites, Glaventa.com uses “cookies” to enhance your browsing experience. Cookies are small data files stored on your device that help us:

  • Remember items in your shopping cart.
  • Understand how you use our site to improve functionality and content.
  • Personalize your experience (e.g., showing relevant products or remembering your preferences).

You can choose to set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

6. Your Privacy Rights (For US Customers)

As a customer in the US, you have certain rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete personal information we have about you.
  • Deletion: You may request the deletion of your personal information, subject to certain legal exceptions (e.g., retaining records for transaction history or legal compliance).
  • Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or by contacting us directly.

To exercise any of these rights, please contact us at support@glaventa.com. We will respond to your request in accordance with applicable law.

7. Children’s Privacy

Glaventa LLC does not knowingly collect personal information from children under the age of 13. Our website is intended for a general audience and is not directed at children. If we become aware that we have collected personal information from a child under 13 without verifiable parental consent, we will take steps to remove that information from our records.

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is ever 100% secure, so we cannot guarantee absolute security. We continuously review and update our security practices to protect your data.

10. Changes to This Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, our data practices, or your dealings with Glaventa LLC, please do not hesitate to contact us:

Shipping Policy

At Glaventa LLC, we aim to get your beautiful jewelry sets to you as quickly and efficiently as possible.

  • Order Processing Time: All orders are processed and prepared for shipment within 1-2 business days. Orders placed on weekends or holidays will begin processing on the next business day.
  • Domestic Shipping Only: We currently only ship within the United States. We do not offer international shipping at this time.
  • Shipping Rates & Times:
    • Standard Shipping: We offer free Standard Shipping on all orders, with no minimum purchase required. You can expect your order to arrive within 3-7 business days after it has been processed.
  • Tracking Your Order: Once your order has shipped, we will send you an email with tracking information so you can monitor its journey directly.

Return & Refund Policy

Your satisfaction with your Glaventa LLC jewelry is our top priority. If for any reason you are not completely happy with your purchase, we’re here to help.

  • Return Window: You have 30 days from the date you received your order to initiate a return.
  • Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that show signs of wear, alteration, or damage not present at the time of shipment may not be eligible for a refund.
  • How to Initiate a Return:
    1. Please contact our customer service team at support@glaventa.com with your order number and the reason for your return.
    2. Our team will review your request and, if approved, will provide you with a prepaid shipping label and clear instructions on how to package and send back your item.
  • Return Shipping: Glaventa LLC will cover the cost of return shipping by providing a prepaid label for eligible returns.
  • Restocking Fee: We do not charge any restocking fees for returns.
  • Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., Afterpay, Klarna account) within 5-10 business days, depending on your payment provider’s policies.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately at support@glaventa.com with photos of the damage. We will arrange for a replacement or a full refund at no additional cost to you.